Terms of Service
Please read these terms carefully before using our services
Last updated: October 2, 2026
1. Acceptance of Terms
These Terms of Service are an agreement between you and The Scott Wallace Agency LLC ("The Scott Wallace Agency," "we," "us"), a Stratos Jets franchise. By using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Description
Scott Wallace Agency is an air charter broker operating under 14 CFR Part 295 and a Stratos Jets franchise. We arrange private jet charter flights by connecting clients with FAA Part 135 certified air carriers, which hold operational control of every flight. We do not own or operate aircraft.
3. Booking and Reservations
Charter bookings require a signed charter agreement and payment. All bookings are subject to aircraft availability. Prices quoted are estimates until confirmed in writing. The operating air carrier is the responsible party for flight operations.
4. Pricing and Payment
All prices are in USD. Charter prices include estimated fuel, crew, and basic fees unless otherwise specified. Additional fees may apply for catering, ground handling, international permits, and positioning. Payment terms are outlined in each charter agreement.
5. Cancellation and Changes
Cancellation policies vary by charter and are specified in each charter agreement. Cancellations within 72 hours of departure may result in forfeiture of deposits. Flight changes are subject to availability and may incur additional costs.
6. Safety and Compliance
We arrange flights only with air carriers holding FAA Part 135 certificates, and we review third-party safety audits such as ARGUS, Wyvern or IS-BAO as part of vetting each operator. We reserve the right to substitute aircraft for safety or operational reasons. Safety decisions by the operating crew are final.
7. Passenger Responsibilities
Passengers must provide valid government-issued ID. International travel requires valid passports and applicable visas. Passengers are responsible for compliance with customs and immigration laws. Prohibited items are not permitted.
8. Limitation of Liability
Scott Wallace Agency's liability is limited to the amount paid for services. We are not liable for delays, cancellations, or losses caused by weather, mechanical issues, or other circumstances beyond our control.
9. Dispute Resolution
Disputes shall be resolved through binding arbitration in Colorado. These terms are governed by Colorado law. Contact us at info@thescottwallaceagency.com for any concerns before initiating legal proceedings.
10. SMS Terms & Conditions: Scott Wallace Agency Client Messaging
By opting in to receive SMS text messages from The Scott Wallace Agency, you agree to the following terms and conditions:Program description: The Scott Wallace Agency LLC sends text messages to charter clients and prospective clients who opt in on our website charter quote or contact forms. The service opt-in covers charter quotes, booking confirmations, itinerary and day-of-travel updates, and customer service replies. A separate, optional promotional opt-in covers occasional charter offers and empty leg availability. We do not accept SMS opt-in by phone or any other method.Message frequency: Message frequency varies based on your quote activity and trip schedule. Promotional messages are occasional.Pricing: Message and data rates may apply depending on your mobile carrier plan.Opt-out: Reply STOP to any message to opt out. You will receive one confirmation message and no further messages.Help: Reply HELP to any message, email info@thescottwallaceagency.com or call (844) 926-3156.Consent: Consent to receive text messages is not a condition of any purchase.Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.Privacy: See our Privacy Policy at thescottwallaceagency.com/privacy.